UPDATED!!! 4/9/2024: A google quiz is now available for students to take with new questions available. Created based off student experiences taking the NRF Rise Up Customer Service & Sales certification course, these materials were created to help students study and feel more confident when taking their certification test! These can be used as review or study tools when instructing the course.THESE MATERIALS ALONE DO NOT CERTIFY THEM. They must sign up and complete the course and certificat