Hospitality ppt - FACS, FCS, hospitality, prostart, culinary, family studies
- PPTX
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Are you looking for a bundle teaching customers service, the front desk, customer loyalty, tourism and how to carry a tray? This bundles includes power point, google slides, activities and notes. This Customer Service Bundle includes:Hospitality Power PointHospitality WorksheetsFront Desk 101 PowerPrice $9.80Original Price $13.50Save $3.70
Description
Are you looking for a power point on hospitality to explain multiple topics on serving guests? This presentation discusses:
- formal table setups
- napkin folding
- grooming policies
- order of service
- how to carry and load a tray
- opening wine
- customer complaints
Formal table set up
- what goes where on a banquet style place setting like a wedding or evening event
Napkins
what they are, pictures of different folds
- Grooming Policies
The grooming policies I'm talking about are for the more conservative higher end hotels that require fine dining service. They cover the topics of hair, makeup, nails, uniform, shoes, body care.
I also have a section of example of grooming to avoid or minimize on the same topics or hair, makeup, nails, uniform, and shoes.
- Order of Service
- Steps involved during the flow of dinner or lunch service
- Greeting the guest
- Taking orders
- Bringing drinks
How to carry a tray
How to load and unload a tray
How to open Wine
- Pictures showing how to present the bottle, stating that you need to read the label
- Taking off the foil, uncorking
- Pouring a sample
- 1/4 turn to finish the pour
How to handle customer complaints:
- Empathize
- Isolate
- Apologize
- Take Action
ProStart Level 1
(Serving Your Guest) J:6,8,11,14
Related Products
⭐ Hospitality Worksheets For The Culinary High School And FCS Classroom
⭐ Hospitality Careers Hyperdoc For The Culinary High School And FCS Classroom
⭐ How to Carry a Tray - family consumer science, prostart, FACS, FCS, culinary
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