Chick-fil-A Business Case Study | Customer Service & Company Culture

Business case studies were a highlight in college, so let's incorporate them in high school! In this franchise case study about Chick-fil-A's #1 rank in customer service, students learn how the company achieved success beginning with the owner's philosophy, recruitment, training procedures, employee empowerment, and establishing a strong company culture. This resource includes a professionally designed PowerPoint presentation with 24 slides, teacher scripts on every slide (you'll always know what to say!), and engaging student activities. The 3 assignment graphic organizers with online resource links help students learn more about the company's vision, employee recruitment, and positive community impact. Includes ANSWER KEY and free teacher guide with lesson build out ideas. Total lesson time 2.75 - 7 hours.

Great content related to courses in:

• Business or entrepreneurship
• Management & Leadership
• Customer Service
• Franchise unit
• Start of year or end of year lesson

Bring a real world case study into the classroom to make learning FUN, RELEVANT, and MEANINGFUL. Students utilize online resources to complete various tasks keeping the project fast-paced and interesting. This is fully editable in Microsoft PowerPoint and Word and can easily be converted to Google Slides or Docs. This project:

• Develops online research and analysis skills
• Strengthens critical thinking and communication skills
• Fosters customer service skill development
• Demonstrates effective slide design techniques

I hope your students enjoy it! If you or they do, check out my other products to see the different ways business can be incorporated in your classroom.

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